Frequently Asked Questions

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1. How much material do I need?

Please refer to the Planning and Estimating Tools and Resources or call The Stone Store at 888-766-4242

2. Can all products be delivered?

Yes. The Stone Store delivers anywhere

3. How much delivery notice do I need to give?

Generally one day, but 2-3 days notice would be appreciated for all materials in stock.

4. Do you offer financing?

Yes, we have financing available with approved credit.

5. Can more than one product be delivered at a time?

Generally palletized products can be mixed on a single delivery and some bulk products can be included with your palletized order via our hopper delivery system.

6. Do I have to be home to receive my delivery?

Yes: It is in the best interest of both parties. Re: unloading location, signatures and payment.

7. Can I pick up the materials myself?

Yes: Some materials are available for pick up (contact our sales department 888-766-4242 for availability).

8. What kinds of products are returnable?

All products are non-returnable, except for those products that are prepackaged and can be counted upon return.

9. What are the terms regarding any returns?

A restocking fee of 25% will be charged on all items returned. Balances can be credited toward other purchases via our gift / store credit card

10. Do you deliver rain or shine?

It depends on site delivery conditions. Please call 1-888-766-4242 ext 350 to speak with our dispatchers.

11. Do you have gift cards?

Yes, we have gift cards that are loadable up to $500.00 and have no expiration date.

Many frequently asked questions are addressed on the Terms, Conditions & Policies page of this site. If you have trouble finding what you are looking for, please call us toll-free at 888-766-4242

Due to the nature of our earth's products: color, exact sizing, and special characteristics cannot be guaranteed. Please be aware of computer monitors and desktop printers when selecting colors whereas they may appear different from the actual. Please visit our Terms and Conditions quality section for further details.