Frequently Asked Questions

Q: How much material do I need?

A: Please refer to the Charts and Formulas section of this site under Resources.

 

Q: Can all products be delivered?

A: Yes: The Stone Store delivers anywhere

 

Q: How much delivery notice do I need to give?

A: Generally one day, but 2-3 days notice would be appreciated for all materials in stock.

 

Q: Can more than one product be delivered at a time?

A: Generally palletized products can be mixed on a single delivery and some bulk products can be included with your palletized order via our hopper delivery system.

 

Q: Do I have to be home to receive my delivery?

A: Yes: It is in the best interest of both parties. Re: unloading location, signatures and payment.

 

Q: Can I pick up the materials myself?

A: Yes: Some materials are available for pick up (contact our sales department 888-766-4242 for availability).

 

Q: What kinds of products are returnable?

A: All products are non-returnable, except for those products that are prepackaged and can be counted upon return.

 

Q: What are the terms regarding any returns?

A: A restocking fee of 25% will be charged on all items returned. Balances can be credited toward other purchases via our gift / store credit card

 

Q: Do you deliver rain or shine?

A: It depends on site delivery conditions. Please call 1-888-766-4242 ext 350 to speak with our dispatchers.

 

Q: Do you offer financing?

A: Yes we have low payment financing available. Please click HERE for more information.

 

Q: Do you have gift cards?

A: Yes, we have gift cards that are loadable up to $500.00 and have no expiration date.