Frequently Asked Questions
Q: How much material do I need?
A: Please refer to the Charts and Formulas section of this site under Resources.
Q: Can all products be delivered?
A: Yes: The Stone Store delivers anywhere
Q: How much delivery notice do I need to give?
A: Generally one day, but 2-3 days notice would be appreciated for all materials in stock.
Q: Can more than one product be delivered at a time?
A: Generally palletized products can be mixed on a single delivery and some bulk products can be included with your palletized order via our hopper delivery system.
Q: Do I have to be home to receive my delivery?
A: Yes: It is in the best interest of both parties. Re: unloading location, signatures and payment.
Q: Can I pick up the materials myself?
A: Yes: Some materials are available for pick up (contact our sales department for availability).
Q: What kinds of products are returnable?
A: All products are non-returnable, except for those products that are prepackaged and can be counted upon return.
Q: What are the terms regarding any returns?
A: A restocking fee of 25% will be charged on all items returned. Balances can be credited toward other purchases via our gift / store credit card.
Q: Do you deliver rain or shine?
A: It depends on site delivery conditions. Please call 1-888-766-4242 ext 350 to speak with our dispatchers.
Q: Do you offer financing?
A: Yes we have low payment financing available. Please click here for more information.
Q: Do you have gift cards?
A: Yes, we have gift cards that are loadable up to $500.00 and have no expiration date.
Many frequently asked questions are addressed on the Terms, Conditions & Policies
page of this site.
If you have trouble finding what you are looking for, please contact
us via our Request A Quote page
and we´ll do our best to help. |
